Terms and Conditions for ReflexPay Mobile App

1.1 General Access: ReflexPay is now officially available to the public and can be accessed by downloading the app from the App Store or Google Play Store.

1.2 Age Restriction: You must be 18 years or older to use ReflexPay. By using the app, you confirm that you meet this age requirement.

1.3 Geographic Availability: ReflexPay is currently available for users in Nigeria. Future availability in other regions will be announced as expansions are rolled out.

1.4 Bank Verification Number (BVN): Users are required to provide a valid BVN during registration. This ensures compliance with Nigerian financial regulations and enhances user account security.

1.5 KYC Verification: ReflexPay uses a trusted Know Your Customer (KYC) partner to verify user identities during the onboarding process. This step ensures regulatory compliance and enhances security for all users.

2.1 BVN Requirement: A valid BVN is mandatory to verify your identity, secure your account, and ensure compliance with financial regulations. Your BVN is used solely for this purpose and will not be shared with unauthorized third parties.

2.2 Account Protection: You are responsible for securing your account credentials and ensuring the security of your device. ReflexPay implements advanced security measures, but you must take precautions to protect your data.

2.3 KYC Process: As part of our onboarding process, you consent to undergo identity verification through our KYC partner. This process involves collecting and securely processing personal information to ensure compliance with Central Bank of Nigeria (CBN) anti-money laundering (AML) and other regulatory requirements.

2.4 Switching Partner for Transactions: ReflexPay uses a licensed switching company to facilitate secure and seamless money movement between accounts. This ensures that all transfers and payments are processed reliably and in compliance with Nigerian financial laws.

3.1 Wallet Balance Limit: To ensure compliance with financial regulations, wallet balances are capped at ₦300,000. You are responsible for ensuring that your balance does not exceed this limit, and you may be required to reduce it before conducting further transactions.

3.2 Transaction Limits: Transaction limits may apply depending on your account type and verification level. Visit our account limits page for more details. ReflexPay may impose daily or per-transaction limits for deposits, withdrawals, and transfers. These limits will be clearly communicated within the app and are subject to change.

3.3 Minimum Transaction Amount: All withdrawals must meet a minimum amount of ₦1,000 to ensure efficient processing. Transactions below this amount will not be processed.

4.1 App Functionality: ReflexPay offers features such as wallet funding, peer to peer transfers, and merchant payments. Users are expected to use these services responsibly and in compliance with Nigerian laws.

4.2 Updates and Maintenance: To access new features and ensure optimal app performance, users are required to download updates when prompted. ReflexPay reserves the right to disable access for outdated app versions.

4.3 Prohibited Activities: You agree not to use the app for illegal, fraudulent, or malicious purposes. Violations may result in immediate termination of your account and possible legal action, and or prosecution.

5.1 Data Collection: ReflexPay collects personal and transactional data to improve the platform and comply with financial regulations. All data is handled per ReflexPay's Privacy Policy, which is accessible within the app.

5.2 Security Measures: While ReflexPay employs industry-standard security protocols, no system is entirely immune to risks. Users must safeguard their personal information and passwords.

5.3 KYC Data Handling: Data collected during the KYC process will be securely stored and processed by our trusted partner. This ensures user privacy and compliance with regulatory standards.

5.4 Switching Company Transactions: ReflexPay relies on a licensed switching company to process payments and transfers securely. This partnership ensures that your financial data is handled with the utmost care and compliance with industry standards.

6.1 Biometric Authentication: ReflexPay supports biometric authentication (Face ID or fingerprint) for seamless and secure payment authorization.

6.2 Passcode Backup: If biometric authentication is unavailable, users can authorize payments using their device's passcode for added security.

7.1 Transaction Fees: Peer-to Peer (P2P) transactions are free on ReflexPay. ReflexPay charges transaction fees for merchant payments based on a sliding scale. These fees will be clearly displayed before you confirm any transaction.

7.2 Refund Policy: Refunds for failed transactions will be processed within a reasonable time frame. Please contact our support team for assistance.

When funds are transferred, the sender's name displayed on your transaction details may reflect ReflexPay's 'PayTag' rather than the sender's actual name. Full transaction records are accessible within the app for verification.

9.1 Governing Law: These Terms and Conditions are governed by the laws of The Federal Republic of Nigeria.

9.2 Dispute Resolution: Disputes arising from the use of ReflexPay will be resolved through mediation or arbitration in accordance with Nigerian law.

10.1 Termination by ReflexPay: ReflexPay reserves the right to suspend or terminate your account if these Terms and Conditions are violated.

10.2 Termination by User: Users may close their accounts at any time. However, any liabilities incurred during account usage remain enforceable.

For inquiries or support, please reach out to:

• Email: techsupport@getreflexpay.com